Are Cebelia products suitable for all skin types?

Cebelia designs all of its products in close collaboration with French doctors, surgeons and dermatologists who test and recommend the products. These are products intended to be applied to weakened skin after aesthetic procedures, therefore formulated with respect for very high tolerance and safety for all skin types.

Can I use my Cebelia products during my pregnancy?

Cebelia products are composed of ingredients rigorously selected for their tolerance and extreme safety, the products therefore have no contraindication to use during pregnancy.

How to prepare your skin before an aesthetic procedure?

Before an aesthetic procedure, it is essential to thoroughly clean the area(s) that will be treated with a gentle cleanser that respects the balance of the skin, such as our Cleansing Milk for the face or our Softening Soap for the body. To avoid bruising and swelling, we also advise you to apply our L.C.E Balm before the procedure and to the affected areas for prevention.

Can I use several Cebelia products simultaneously?

You can use several Cebelia products simultaneously. This is even recommended as part of daily routines or post-procedure, in order to reinforce the results or to act at different stages of the skin problem.

At what age should I start anti-aging treatment?

We advise you to start anti-aging treatment from the age of 25 to prevent the effects of aging on your skin.

How to differentiate pigmentary dark circles and vascular dark circles?

Dark circles are black or brown in color. They are due to an overproduction of melanin (pigment responsible for skin coloring). The epidermis and dermis being very thin at eye level, any excess pigment is therefore very easily seen. These dark circles tend to appear most often in people with darker skin types. (Eye Brightening is recommended for this type of dark circles.)
 
Vascular rings are blue/purple in color and are due to a dysfunction of blood microcirculation and lymphatic fluid in the eye. When the lymphatic system is disrupted, it no longer properly eliminates pigments from the blood which will then accumulate to form a clump under the thinnest layers of the skin. This dysfunction is all the more common with age or, as we often hear, in a state of fatigue or stress. (L.C.E Regard is recommended for this type of dark circles.)

Is it possible to apply L.C.E Balm on steroids that induce skin atrophy?

Yes, it is possible to apply L.C.E Balm on steroids that induce skin atrophy because it will help regenerate the epidermis and reduce bruising induced by skin atrophy.

Is it possible to use L.C.E Balm on bullosic dermatitis?

Yes, it is possible to use the L.C.E Balm on bullosic dermatitis since this pathology is linked to a deficiency of laminin 5.

Is the L.C.E. Balm prevents keloids?

The L.C.E. Balm promotes a beautiful scar therefore prevents keloids.

Can we apply the L.C.E Balm on an open wound?

Yes, it is possible to apply L.C.E Balm on an open wound: it is not necessary to wait for a scab to form. Whereas 100% silicone gels cannot be applied to an open wound because they do not help with healing but rather with beautifying the scar.
 
However, we can note that each doctor has his own protocol. Some surgeons will apply it immediately after the medical procedure (in this case, they often use it simultaneously with an antibiotic cream) while others will wait until they have removed the stitches. Dermatologists will use it right after their laser session, even if it is an ablative laser or right after a deep peel.

What is the difference between L.C.E Balm and 100% silicone gels?

100% silicone gels are applied to hypertrophies, keloid or inflammatory scars to try to reduce inflammation and/or swelling. In fact, they contain a very specific silicone in order to exert pressure on the scar. Of course, they cannot be used on an open wound because they do not help with healing but rather with beautifying the scar.
Our L.C.E. Balm as for it only contains 33% silicone. It is applied directly after the cosmetic medicine or surgery procedure. It will thus form a non-occlusive film on the skin to accelerate its repair.

Do we use L.C.E Balm or Extreme Care for a burn?

On a burn, we apply the Extreme Care. Upon application, its gel texture will spread easily over the weakened area while providing a feeling of freshness. In addition, our neuropeptide contained inside the Extreme Care will soothe and calm inflammation. Finally, our patented active fragment of Laminin-5 will help repair damaged tissues.
Apply the Extreme Care as often as necessary throughout the day until the burn is completely absorbed.

Can the Extreme Care be applied to eczema?

Yes, it is possible and recommended to use Extreme Care on eczema. Indeed, the Salicornia extract will help rehydrate the skin deeply and our neuropeptide will act on inflammation and thus calm redness. The Mexican Cactus extract will also calm irritations by releasing a pleasant sensation of freshness upon application. Its gel texture will be applied perfectly to weakened areas. In addition, it is fragrance-free for optimal tolerance.

Why does Reinforced Depigmenting Cream turn yellow after a few months of use?

Our Reinforced Depigmenting Cream formula contains vitamin C, an ingredient with proven effectiveness. This acid is a powerful antioxidant used at the heart of our formula to reduce melanin synthesis by lightening oxidised melanin and inhibiting the secretion and activity of tyrosinase by sequestering copper. It is also known for its photosensitivity. When it comes into contact with light, it oxidises naturally and easily, leading to discolouration of the cream after some weeks of use. However, this phenomenon does not destabilise the product or detract from its effectiveness. Our product has been clinically tested over the long term to guarantee these two parameters. 

Should we apply the Reinforced Depigmening only to the spots or is it possible to apply it to the entire area concerned?

It is possible to apply the Reinforced Depigmenting to an entire area if many spots are present, ideally twice a day and above all to avoid the sun by applying a minimum SPF 50 sunscreen. It is also possible to apply it to the entire face if we want to even out the complexion.

Can Reinforced Depigmenting fade freckles?

The Reinforced Depigmenting will never be able to make them disappear. It is recommended to wear SPF 50 sunscreen every day to prevent the appearance and accentuation of freckles. Indeed, UV rays will stimulate the production of melanin. Finally, you should know that freckles are hereditary, they are marked in your genes, which is why it is impossible to make them completely disappear.

Is it possible to use Reinforced Depigmenting in summer?

It is possible to use the Reinforced Depigmenting in summer but we recommend applying it only in the evening and wearing SPF50 sun protection during the day.

Can the Reinforced Depigmenting be applied to sensitive areas such as the armpits, bikini line or around the eyes?

No, you cannot apply Reinforced Depigmenting to sensitive areas because of its composition, in particular glycolic acid.

On what type of itching is Soothing Milk effective?

Soothing Milk is effective on all types of itching: pruritus, senile, urticaria, under compression stockings. We have even carried out clinical studies and in hospitals. They allowed us to observe a clear improvement and even a total disappearance of xerosis and pruritus in healthy geriatric volunteers after only 3 weeks of use of Soothing Milk, with daily application. We observed a reduction in scratching lesions in 80% of cases.

Where are the products from? Are the products genuine?

As the distributor in Singapore, we only import genuine and verified products from Cebelia / Laboratoires d’Anjou.

Is it possible to sample the product before purchase?

Unfortunately not. We do not provide a sampling service.
We do provide free samples with purchases but they are subject to availability.

Is it possible to find a particular product / model / size?

If the item you want cannot be found, it could be ‘out of stock’ and replenishment is on its way. Or the item could be discontinued.
In either case, drop us an email and we can put your mind at ease.

How to place orders on CebeliaSG.com?

1. Browse for products from the Shop page (or links from other pages)
2. Click on “Add To Cart” button. (continue shopping or proceed to next step)
3. Click on “View Cart” link at top of page or shopping symbol.
4. Update quantities and delivery address to calculate shipping costs.
5. Click on “Proceed To Checkout” button.
6. Fill in Billing Details on Checkout page. (all fields marked with asterick (*) are compulsory.
7. Click on “Place Order” button.

How to register or create an account?

Account details will only be collected when an order is placed. (see point 6 “Fill in Billing Details on Checkout page” on previous question)
Returning customers can login on “My Account” symbol.

Why are personal details collected?

Your personal data will only be used to process your order as follows:
First Name and Last Name [to reconcile payment data for your credit card]
Country / Street Address [for courier delivery; P.O. Boxes not accepted]
Postcode [for courier delivery & calculation of shipping charges]
Telephone [for courier delivery & any verification needed]
Email Address [for sending of invoice, order confirmation, tracking details]
Credit / Debit card details [for processing of payment]
For any specific instruction to delivery courier, please include it in the notes section.

We also use your personal data to support your experience throughout this website, and for other purposes described in our privacy policy.
We require your accurate details as requested.
We will not be held responsible for incorrect data you submitted which results in a failed delivery or delivery to a wrong location.

Can I check out as a guest (or anonymously)?

This option is not available as shipment is provided as part of the order.
The same details (name, address, telephone, email) are required by the courier company to complete the delivery.

How much are delivery charges?

Delivery charges are calculated according to the final dimensions of packaging for your order in Singapore.

We do not ship outside of Singapore.

How do I find products on CebeliaSG.com?

There are a few ways to discover the products here on CebeliaSG.com.
First, go direct to the Shop page.
Second, discover the various Cebelia products that accompany Post-Procedure for Aesthetic Medicine or Plastic Surgery.
Third, read our articles on Cebelia News pages which answers specific skincare questions and concerns. Links to recommended products are available on these blog posts.
Finally, use our search bar at the top of every page to find the products you want.

How to modify or cancel my order?

Contact us promptly through email or Whatsapp as soon as possible to modify or cancel an order. Typically orders are handled before 3pm Mondays through Fridays and handed over to courier for pickup by 5pm.

Orders which have been handed over to the courier company are considered completed and cannot be modified or cancelled. For these orders, please email us and follow the returns process set out in our Terms and Conditions. You will be responsible for paying for your own shipping costs for returns.

How can I make payment?

Fill in payment details on “Checkout” page.
Shipping charges are calculated on delivery address provided. Should a change be required, please email us to modify or cancel the order, so that correct shipping charges will be applied.

What payment methods are accepted?

Currently, Credit Card and Debit Card are acceptable payment methods.
For purchase on mobile devices, an additional payment method such as Apple Pay or Google Pay may be offered where available.

What payment currencies are accepted?

At CebeliaSG.com, all our prices by default are displayed in SGD (Singapore Dollar).

Are my details / payments secure?

Payment details are handled by our service providers such as Stripe, Paypal and Apple.
CebeliaSG.com does not have access or retain payment details.
If you wish to remove your personal details from our servers, please email us.

What can I do with failed payments?

In the unfortunate event of a failed payment or unsuccessful transaction, please email us.
Errors such as these occur for a variety of reason, not limited to:
Transaction verification failure
Funds availability
Credit card or bank related issue

Do you accept other methods of payment?

Currently, Credit Card and Debit Card are acceptable payment methods.

We may accept alternative payment methods at our discretion.
For local transactions in Singapore, we may accept PayNow transfers. However, please email us to confirm prior order.

How do I get an invoice for my purchase?

Invoices are automatically sent to your email address upon order confirmation. if it is not received, please email us stating order number and request for a copy.

How long does it take for my shipment to arrive?

Deliveries within Singapore typically takes 2 working days.
Shipment tracking information are sent to your email to keep you updated on the delivery.

How do I track my shipment?

Shipment tracking information are automatically sent to your email address at three stages:
Package is on its way [packed at CebeliaSG.com and awaiting courier pick up]
Package is out for delivery [picked up by courier and enroute]
Package has been delivered [delivered to address given]
If you do not receive your shipment tracking information, first please check your email filters and spam folders. Then, email us if you are still unsuccessful in retrieving them.

How do I contact the courier?

Shipment tracking information on email includes a link to contact help and support.

How do I change delivery information?

Before pick up by courier, you can email us to make any modification. (subject to re-calculation of shipping charges if applicable)

After pick up by courier, you will need to contact the courier company for changes.

Can I request for shipment outside Singapore?

We do not ship outside of Singapore.

Please check Cebelia.paris website for the countries in which Cebelia is represented.
You can find the distributor’s contact details on the “Where to find us?” page.
Cebelia.paris will deliver to all countries in which Cebelia does not yet have distributors.

How to make a return?

Please email us and follow the returns process set out in our Terms and Conditions
Please note:
1. the return should reach us within 14 days of shipment delivery.
2. you will be responsible for paying for your own shipping costs for returns.

Will my payment be refunded?

Subject to meeting the conditions in the returns process set out in our Terms and Conditions, we will process a refund within 14 days.

Are my personal details secure?

Your personal data will only be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.If you wish to remove your personal details from our servers, please email us.

Payment details are handled by our service providers such as Stripe, Paypal and Apple. CebeliaSG.com does not have access or retain payment details.

Will my details be shared or sold to any other party?

Never. Your personal data will only be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy. If you wish to remove your personal details from our servers, please email us.